FAQs about Kejie Instrument Co., Ltd.

Changior is a branch company of Kejie Holding Group, in charge of the overseas marketing of Kejie products, providing to customers with mass spectrometry, chromatography, spectrum and other analytical scientifc instruments and professional services all around the world.

Q1: Are you a factory?

A1: Of course we are, we have one Researching Institution and four Professional Production Bases.

Q2: What’s the warranty period? How do you provide this?

A2: Two years (24 month).We have very strict inspection, the instruments which you received is high-quality and reliable. If there’s any error, we’ll provide you the on line solution with in 12 hours. We’ll provide you the spare parts and the shipping cost totally free. If the problem was caused by the instrument quality, and cannot be repaired, we’ll ship you the new one.

Q3: What’s the production time?

A3: Usually 20 days for production, some equipments need extra time to debug.

Q4: What’s the Dlivery method ?

A4: Light-weight cargo is usually by express , Air transport and sea shipping is acceptable (provide with safty packing)

Q5: What’s the delivery time?

A5: According to different method and country , express will be 6~15 days

Q6: How to install and operate?

A6: According to each instruction manual which sent with equipment. ( We also provide after-sale technical support)

Q7: What’s the payment term?

A7: Usually we do 50%TT deposit ,50%TT balance before shipping.Western Union, are acceptable.

Welcome to vist our website: https://www.changior.com
Or contact us via email: sales@changior.com